RECIEVING ORDERS

  1. Open the receiving order form for the particular order.

  2. Review the list of items, noting the item descriptions and quantities for any issues.

  3. If provided with an invoice, upload this under "Scan Invoice".

  4. Once you've completed reviewing the items, ask the delivery person to sign in the signature box.

  5. To finalise the delivery, click "Mark Order As.." and either select "Received" or "Cancelled".

    • Before marking your order as received, be sure to mark any issues

MARKING ISSUES

  • If there are issues, click Mark Issues and from the drop-downs, select the issue type (e.g. missing item) as well as the desired resolution (e.g. replace the missing item):

    • Once you click Submit Issue, your marked issue(s) will appear at the top of the form under Order Issues.

    • Click Send issues to supplier to send a communication to the supplier outlining the issue to be resolved.

      • This will send a communication back to supplier in the same way you ordered (e.g. email or SMS).

      • Additionally a new receiving order form will be generated under Receiving in MyDay for the missing items.

      • Be sure to mark this form as received once the supplier has actioned the resolution.

Also if you have not received the original quantity ordered for an item and the invoice reflects this, you can use the "update" button to adjust the amount received or remove the item by entering a "0" quantity.