Social Media Policy

Introduction

This Social Media Policy outlines the guidelines and expectations for the use of social media by employees and representatives of Let Minnow Cafe. Social media platforms can be powerful tools for promoting our cafe and engaging with our community, but they also come with responsibilities to protect our reputation and adhere to legislative requirements. This policy applies to all employees, contractors, and volunteers who represent [Let Minnow Cafe, online.

Compliance with Legislative Requirements

We are committed to ensuring that our social media activities comply with all relevant legislative requirements. These may include but are not limited to:

2.1. Defamation Laws: Employees must not engage in activities that could lead to defamation. Always fact-check information before posting, and avoid making false statements or spreading false information about individuals, competitors, or other entities.

2.2. Copyright and Intellectual Property: Respect copyright laws and intellectual property rights. Do not post content that you do not have the rights to use, and always give proper credit when sharing someone else's content.

2.3. Privacy Laws: Protect the privacy of our customers, employees, and other stakeholders. Avoid sharing personal information without consent, and be cautious when posting photos or videos that may capture individuals without their knowledge.

Responsible Use

3.1. Professional Conduct: When representing Let Minnow Cafe, online, employees should maintain a professional tone and demeanor. Refrain from using offensive language, engaging in online disputes, or making derogatory remarks.

3.2. Personal Opinions: Make it clear that your personal opinions expressed on social media are your own and do not represent the views of [Cafe Name]. When in doubt, it's better to refrain from expressing personal opinions on controversial topics.

3.3. Confidential Information: Do not share confidential or proprietary information about Let Minnow Cafe,, its employees, or its customers on social media. This includes business strategies, financial data, and sensitive customer information.

3.4. Under no circumstances is the name of Let Minnow Cafe or any work-related issue (such as those involving other team members, guests or any other operational issues) to be discussed on social media/messenger. It is also against policy for social media to be used as a forum for criticism of the business, guests, managers, supervisors and team members. 

3.5. Respect for Others: Show respect and courtesy to all individuals, regardless of their background, race, gender, religion, or other characteristics. Do not engage in online harassment, discrimination, or bullying.

3.6. Reporting Violations: If you encounter or become aware of any violation of this policy, report it to your supervisor or management. Do not attempt to address policy violations yourself on social media platforms.

Let Minnow Cafe Brand Representation

4.1. Brand Consistency: When posting on behalf of Let Minnow Cafe,, maintain consistent branding, including the use of approved logos and images.

4.2. Handling Customer Feedback: Respond to customer inquiries, feedback, and complaints in a professional and helpful manner. Redirect sensitive or complex issues to the appropriate personnel within the cafe.

4.3. Positive Engagement: Promote positive engagement with the community. Share relevant content, encourage user-generated content, and interact with customers in a friendly and helpful manner.

Consequences of Violation

Violations of this Social Media Policy may result in disciplinary action, up to and including termination of employment, contract termination, or other appropriate measures. Serious violations may also result in legal action, depending on the nature and severity of the offence.

By using social media on behalf of Let Minnow Cafe, employees acknowledge that they have read and understood this policy and will comply with its guidelines.

This policy will be reviewed regularly to ensure its effectiveness and alignment with current legislative requirements.